This Privacy Notice describes how Atrium Home Services (“we”, “us,” “our”) collects, uses and discloses information about individuals who use our website www.atriumhomeservices.com and any other website owned by us that links to this Privacy Notice (“Website(s)”), our products, services, tools and features, or otherwise interact with us (collectively, the “Services”). For the purposes of this Privacy Notice, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, representative of a company with whom we do business or another individual whose information we have collected pursuant to this Privacy Notice.
Please read this Privacy Notice carefully. By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not use or access the Services.
1. CHANGES TO THIS PRIVACY NOTICE
We may modify this Privacy Notice from time to time, in which case we will update the “Last Updated” date at the top of this Privacy Notice. If we make material changes to how we use or disclose information we collect, we will use reasonable efforts to notify you (such as emailing you at the last email address you provided us or posting notice of such changes on the Website) and will take additional steps as required by applicable law. If you do not agree to any updates to this Privacy Notice, please do not continue using or accessing the Services.
2. COLLECTION OF INFORMATION
When you use or access the Services, we collect certain categories of information about you from a variety of sources.
Information You Provide to Us
The Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Services includes:
- Contact Information, such as name, email address, shipping addresses, and phone number.
- Payment Information, such as bank account, credit or debit card information, billing address and other related billing information.
- Transaction Data, records of purchases and customer support interactions.
- Any other information you choose to include in communications with us, for example, submitting information about you via a form through the Website or otherwise interacting with us.
Information We Collect Automatically
We also automatically collect certain information about your interaction with the Website or when you open an email (“Usage Data”). To do this, we may use cookies, pixels, SDKs, web beacons/clear gifs, plug-ins, other geolocation tracking technologies, etc. (“Tracking Technologies”). Usage Data includes:
- Device information, such as device type, operating system, device ID, unique device identifier, screen resolution, media access control (MAC) address, and internet protocol (IP) address.
- Location information, such as approximate location based on IP address.
- Other information regarding your interaction with the Website, such as operating system, browser type, log data, date and time stamps, pages you access on the Website, websites you access before visiting the Website, and length of time spent on the Website.
For more information on how we use Tracking Technologies and your choices, see the section below, Cookies and Other Tracking Technologies.
Information Collected From Other Sources
We may obtain information about you from outside sources, including information that we collect directly from third parties and information that you choose to have shared with us. Such third parties and information includes:
- Analytics Providers. Information such IP address (or approximate geolocation derived from IP), browser type, operating system, device type, browser language, screen size, engagement metrics (e.g., pages viewed, session duration, clicks), and referral URLs that we receive from analytics providers such as Google Analytics.
- Social Media Platforms. Information such as interactions with our posts, pages followed, profile information you make available based on your settings that we receive from social media platforms.
Any information we receive from outside sources will be treated in accordance with this Privacy Notice. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.
3. USES OF INFORMATION
With respect to the categories of information we collect, we use information about you as described below:
- Service Delivery. To provide and operate the Services; process transactions; administer accounts; respond to requests; and carry out the activities for which the information was collected.
- Communication with You. To send marketing, service-related and transactional communications, including confirmations, updates, responses to inquiries, and other notices related to your use of the Services, including through text messages.
- In connection with certain Services, you may consent to receiving automated text messages, including when you contact customer care or for transactional, informational, or marketing purposes. You may opt-out of receiving automated text messages at any time by texting STOP at the end of any text message you receive. Please note that when you opt-out of receiving automated marketing text messages you may still receive promotional emails. We will not disclose data regarding text messaging opt–in and consent to any third parties for their own marketing purposes
- To understand usage and improve the Services and support advertising and retargeting activities, including sharing information with third-party Analytics Providers.
- Marketing Communications. To send marketing communications about our products, Services, or events, including text messages.
- Quality Assurance. To perform quality assurance; support customer service teams; and monitor interactions such as customer service calls.
- Security and Fraud Prevention. To maintain the security, integrity, and functionality of the Services.
- Contractual Obligations. To perform our contractual obligations with customers, partners, and service providers; manage relationships; and support related business operations.
- Legal, Safety, and Compliance Obligations. To comply with applicable laws; respond to lawful requests; enforce our terms; manage disputes; and protect the rights, safety, and property of us, our users, employees, or the public.
- With Your Consent. With your consent, we may use or share information in ways not described in this Privacy Notice.
We may deidentify information about you such that it cannot reasonably be used to infer information about you or otherwise be linked to you (or we may collect information that has already been deidentified), and we may use such deidentified information for any purpose. To the extent we possess or process any deidentified information, we will maintain and use such information in deidentified form and not attempt to re-identify the information, except solely for the purpose of determining whether our deidentification process satisfies legal requirements.
4. COOKIES AND OTHER TRACKING TECHNOLOGIES
The Website uses cookies and other tracking technologies (“Tracking Technologies”) to facilitate and enhance your experience on the Services; understand how you access and use the Services (including which pages you visit and how often); analyze usage trends; and for the other purposes described in this Privacy Notice.
Most browsers accept Tracking Technologies automatically, but you may be able to adjust your browser or device settings to refuse or delete them. If you choose to block or delete cookies, some features or functionality of the Services may not operate correctly. Cookie settings typically apply only to the specific browser or device you are using, so changes made in one browser or device will not necessarily carry over to others.
If you have questions regarding the specific information about you that we process or retain, or your choices regarding our collection and use practices, please contact us using the information listed below.
5. DISCLOSURE OF INFORMATION
We may disclose information about you to third parties for legitimate purposes subject to this Privacy Notice, including the following categories of third parties:
- Affiliates. Our affiliates, subsidiaries, or others within our corporate group.
- Service Providers. Vendors or other service providers who help us provide the Services, including for system administration, cloud storage, security, web Services hosting, mailing, customer relationship management, marketing communications, web analytics, analytics performed in a service provider capacity, and other operational functions.
- Analytics Provider. Third party analytics providers who help us understand usage patterns and improve the Services.
- Professional Advisors. Auditors, law firms, accounting firms, and other professional advisors who support our business.
- Bankruptcy and Other Business Transactions. Third parties in connection with or anticipation of a bankruptcy, asset sale, merger, reorganization, financing, or other business transaction.
- At Your Direction. Third parties to whom you request or direct us to disclose information, including through your use of social media widgets, plug-ins, or single sign-on integrations.
We may also disclose information about you as needed to comply with applicable law or any obligations thereunder or to cooperate with law enforcement, judicial orders, and regulatory inquiries, to enforce any applicable terms of service, and to ensure the safety and security of our business, employees, and users.
6. SOCIAL FEATURES
The Website may allow you to initiate interactions between the Services and third party services or platforms, such as social networks (“Social Features”). Social Features include features that allow you to access our pages on third party platforms, and from there “like” or “share” our content. Use of Social Features may allow a third party to collect and/or use information about you. If you use Social Features, information you post or make accessible may be publicly displayed by the third party service. Both we and the third party may have access to information about you and your use of both the Services and the third party service for more information, see the section below, Third Party Websites and Links.
7. THIRD PARTY WEBSITES; LINKS AND EMBEDDED CONTENT
We may provide links to third party websites or platforms. If you follow links to websites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide on public or semi-public venues, such as third party social networking platforms, may also be viewable by other users of the Services and/or users of those third party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owner or operators.
8. CHILDREN’S PRIVACY
Children under the age of 18 are not permitted to use the Services, and we do not seek or knowingly collect any personal information about children under 18 years of age. If we become aware that we have unknowingly collected information about a child under 18 years of age, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under 18 years of age who has provided us with their personal information, you may contact us using the information below to request that it be deleted.
9. DATA SECURITY AND RETENTION
Despite our reasonable efforts to protect information about you, no security measures are impenetrable, and we cannot guarantee “perfect security.” Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.
Information you provide to us should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date. We retain information about you for as long as it is reasonably necessary for the purposes specified in this Privacy Notice. When determining the length of time to retain information about you, we consider various criteria, including whether we need the information to continue to provide you the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property or product.
10. HOW TO CONTACT US
Should you have any questions or complaints about our privacy practices or this Privacy Notice, please email us at customerservice@myandersonhvac.com or contact us at 6119 Heisley Rd, Mentor, OH 44060.